REFUND AND CANCELLATIONS POLICY

Last updated: August 23, 2022

Thank you for shopping at Sari Sanskriti.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Free Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to KALPANA FASHION, 2/10 Tanwar Colony, Dumdum, Kolkata- 700074.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Sari Sanskriti, accessible from https://sarisanskriti.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Cancellation Policy:-

You are entitled to cancel Your Order within 48 hrs without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@sarisanskriti.com

Cancellation will only be available for manufacturing defects only. Any other reason will not be entertained.

Return charges will be initially bear by the customer. It will be returned to u after we receive the item.

Manufacturing defect product customer can return or can be replaced or can be changed with other products

For international shipments no cancellation, return or exchange will be entertained. Products will be checked before dispatched

Conditions for Returns:- 

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

2/10 Tanwar Colony
Dumdum Kolkata- 700074

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refund Policy:-

If there is a manufacturing defect and we cannot provide a new piece, or customer doesn’t want to wait for 10 days, then only refund is possible. Otherwise no refund claim will be entertained.

Customer can choose from other products, lastly if no option is there then customer can cancel and get the refund after the product reach us. It may take maximum 15 days.

Customer has to ship the product all by themselves and we will refund the shipping charges not more than 150/- from our part.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@sarisanskriti.com

Last updated: September 6, 2022

Thank you for shopping at Sari Sanskriti.

Order cancellation policy for within India

  1. If the customer wants to cancel the order, please do it before the product is shipped. The entire amount will be refunded in such a case.
  2. Shipping charges are non-refundable once the order is shipped Rs 200 will be deducted for shipping.

Eligibility for return and exchange

  1. Item must be in the condition that you have received unworn, unused with tags and original tag and packaging with invoice.
  2. Request of return should be made within 48hrs of receiving the product.
  3. Once we receive your return shipment either we will provide credit note which will be valid for 1 month or refund the amount of the product within 15 working days.
  4. Only manufacturing defect products are eligible for refund, exchange and return.

    The customer can opt for new products in the exchange or may consider same product for purchase i.e that depends on product availability and if we can manufacture the product then it will take 3 weeks to make the product. The customer will be informed throughout the process.

  5. The customer can exchange the products with another if the product is available or have to wait after 2 weeks for new product delivery. The product should be in the same form as delivered to you, unused and with all the tags and packing.
  6. Package opening video –  please record the parcel opening video, so that name slip and docket number is visible. Without opening video return of the product will not be made. In case of manufacturing defect please do send the video and pic in the Whatsapp number given.
  7. Refund policy – In case of return, shipping and COD charges are non-refundable. FOV orders where we have not charged shipping charge, we will deduct up to Rs 200 on account of shipping and COD charge.

  8. In case you are returning the product just because you did not like the product and for no other reason like defects or damage. In that case you are not eligible for cancellation of the order. You can exchange the product on availability basis on you can opt credit note valid for 1 month for new product self and exchange.

    You have to bear the reverse shipping charge from your side in such circumstances.

  9. If the parcel you have received from the courier is damaged please don’t accept the order return it then and there by take a picture of the product. Kindly send the pic in your whatsapp so that we can do the needful.
  10. In case of manufacturing defect product, you have to send the reverse shipment back to our address. A maximum of Rs 150 will be paid back to you for reverse shipping from our side by using some medium of payment.
  11. Product brought during sale are non-refundable.
  12. Sarees with fall and picot/edging will not be accepted for return or exchange.
  13. Customised product will not be returned or exchanged.

For any query please reply at info@sarisanskriti.com

International Orders

If unfortunately you have to cancel an order, please do so before your order is shipped.

If you cancel your order before your product has been shipped, we will refund the entire amount.

If in case you want to return the products, the shipping, customs or any other additional charges will have to borne by you. Once we have received the products a quality check will be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us.

The amount refunded to you will be only for the products. Shipping charges are non-refundable.

If you receive any defective product, do contact us immediately by mailing us at info@sarisanskriti.com  with your Order ID and send us the package opening video and a snapshot of the defect.  We  will either  provide you a credit note or refund the amount of that defective product.

We do not have an exchange policy for international customers.